SHIPPING
What delivery options are available?
Your order can be delivered to the following countries:
EUROPE: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, Sweden, Spain, United Kingdom.
For destinations outside Europe, delivery may also be available. Please consult the terms dedicated legal notices and for each region before placing your order:
For destinations outside Europe, delivery may also be available. Please review the terms and conditions as well as regional legal notices before ordering:
All items are prepared and dispatched within 24 to 48 hours. Final delivery times may vary depending on your location:
Standard delivery: 3 to 5 business days
Saturday delivery
Bespoke delivery (tailored to your specific requirements)
PAYMENT
What are my payment options?
Your online orders can be paid using the following methods:
Credit cards: American Express, Visa, Mastercard, CB, Maestro
PayPal
Bank transfer for orders placed by email
Our advisors are available by email to assist you with any payment-related inquiries.
Is my payment secure?
All transactions on www.jamel-gems.com are secured using HTTPS protocol, ensuring that your personal data is encrypted and kept confidential.
The security of your credit card payments is further protected by the 3D Secure protocol, providing an additional layer of safety against fraud.
RETURNS AND EXCHANGES
How can I return an item ordered from jamel-gems.com?
Precious stones and jewelry purchased online or during an in-person appointment may be returned, refunded, or exchanged within 14 days from the delivery date.
Please note, however, that stones sold in lots or those that are damaged cannot be returned.
To initiate a return, please contact our advisors by email at jamelgems@gmail.com.
An advisor will provide you with a return authorization by email.
If you wish to make a return during an in-person appointment, one of our advisors will assist you in arranging a personalized meeting.
When will I be refunded?
As soon as we receive your returned order, a confirmation email will be sent to you. Your returned gemstone(s) / jewelry will undergo a quality check. Once this check is completed, your refund will be processed within 7 business days.
How can I modify or cancel my order?
Our advisors are at your disposal for any modifications or cancellations of your order by email.
CAREFULLY PACKAGED AND SECURELY PROTECTED
How is my order packaged?
Each gemstone and piece of jewelry you order is prepared with the utmost care. We use secure and elegant packaging, designed to protect your items during transit and ensure they arrive in perfect condition.
AUTHENTICITY
How can I be sure of the authenticity of my product?
The authenticity of every gemstone and piece of jewelry purchased from Jamel Gems is carefully verified by our team of expert gemologists.
Each gemstone and piece of jewelry undergoes rigorous quality checks and certification processes to ensure its origin and quality.
For high-value pieces, a certificate of authenticity is provided, issued by renowned gemological laboratories, giving you an additional guarantee and complete confidence in your acquisition.
Contact Us
MONDAY TO FRIDAY: 9:00 A.M. TO 7:00 P.M. (CENTRAL EUROPEAN TIME)
SATURDAY: 9:00 A.M. TO 12:00 P.M. (CENTRAL EUROPEAN TIME)
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